You can ask us to delete your personal data from SSS Social at any time. Because one SSS account works across every product operated by SSS Trading, a single request covers SSS Social and every other SSS product where you hold an account. You do not need to be signed in to submit one.
The fastest route: disconnect the account yourself
If you only want a connected social account removed — not your whole SSS account — you do not need this form. Sign in, open Accounts, and disconnect it. That immediately deletes the platform's access and refresh tokens (and any YouTube statistics we held for it), so nothing more is requested on your behalf. The account's pages and your posting history stay in your workspace, so connecting it again picks up where you left off. To remove those too, press Delete history on the disconnected account: that deletes the pages, boards and channels, and the comments, leads and linked conversations synced from them. Use the form below to remove your whole SSS account. You can also revoke our access from the platform's own settings (Facebook → Settings → Business Integrations, TikTok → Settings → Security & permissions → Manage app permissions, and the equivalent screen on each other platform), which stops all further data flow to us at the source.
Deletion request form
✓ Your request has been received
Our team reviews every request manually and responds by email within 30 days. If we need more information to verify your identity before deleting anything, we will contact you at the email or phone number you provided.
YouTube data is deleted within 7 days. Where your request covers data we received from the YouTube API — a connected channel's details, its statistics, or the access we hold to it — we complete that deletion within 7 days of your request, as required by the YouTube API Services Developer Policies. You can also revoke our access yourself at any time from your Google security settings, which takes effect immediately. The 30-day window below applies to everything else.
You may submit another request at any time, or write to us directly at admin@ssstrading.site.
What gets deleted
| Data | What happens |
|---|---|
| Connected social accounts | Access and refresh tokens for every connected platform (Facebook, Instagram, TikTok, YouTube, X, LinkedIn, Threads, Pinterest, WhatsApp) are deleted, along with the connected pages, boards and channels attached to them. |
| Content you created here | A workspace you own is emptied completely. Every draft, scheduled post, published-post record, caption, template, hashtag group and uploaded file goes, including work your team members contributed — that work was published to your channels and covered by your package.
Because this also removes other people’s work, an administrator must confirm it twice, against an itemised list naming each workspace, how many posts will be destroyed and how many people will lose access, before anything is deleted. A workspace belonging to somebody else is not touched. If you are an editor, manager or admin on an account somebody else pays for, we remove your membership and your personal details and nothing else — the posting record stays with the person who owns the workspace. Closing your account cannot take an employer’s or a client’s history with you. |
| Comments and messages | Comment and conversation records we synced from the platforms, together with saved replies and assignment history, are removed. |
| Analytics and leads | Per-post and per-account metrics we fetched, plus any Lead Ads submissions synced into your workspace, are removed. |
| Your SSS account | Name, email, password hash, avatar and social logins are erased and the account status is set to deleted. |
Posts we published on your behalf live on the social platform itself, not here. Deleting your SSS data does not remove them from Facebook, Instagram, TikTok or anywhere else — delete those from the platform, or from Posts before you close your account.
What happens after you submit
- Our admin team reviews the request and may contact you at the email or phone number provided to verify your identity.
- Once verified, your SSS account is anonymised and the data listed above is removed.
- Deletion completes within 30 days of verification.
- YouTube data is deleted within 7 days. Where your request covers data we received from the YouTube API — a connected channel's details, its statistics, or the access we hold to it — that deletion completes within 7 days of your request, as required by the YouTube API Services Developer Policies. The 30-day window above applies to everything else. You can also revoke our access yourself at any time from your Google security settings, which takes effect immediately.
- You receive an email confirmation once it is done.
What we retain
Bangladeshi law requires us to keep a small amount of data for limited periods even after deletion:
- Tax and accounting records of paid transactions (typically 5 years).
- Records connected to a pending or threatened legal claim, until the claim is resolved.
- Anonymised aggregate usage statistics that cannot identify you.
Already revoked our access on the platform?
Questions?
Email admin@ssstrading.site with the subject line "Data Deletion" and we will reply within 5 business days. Postal address: SSS Trading, Mohammadpur, Dhaka-1207, Bangladesh.